We focus on resolving incidents, managing issues, and optimizing your systems so you can stay focused on your business.
A company’s daily operations rely on the smooth performance and accuracy of systems such as ERP, OTM, EPM, WMS, and others. An error in invoice issuance, a delay in truck dispatch, or a failure in calculating a government filing represents more than just a technical issue: it creates a direct impact on revenue, logistics, and regulatory compliance. The complexity of these solutions demands deep expertise and constant oversight to prevent small issues from turning into major crises.
Many implementation companies deliver the project and step away, leaving support as an afterthought. Without a specialized, consultative partner, your team ends up constantly “putting out fires”, wasting valuable time on incident management, problem resolution, and system maintenance instead of focusing on business strategy and growth.
Hiring Ninecon’s Managed Support (AMS or IMS) means replacing uncertainty with proven stability and continuous improvement. Your critical operations, such as truck dispatching, invoice processing, or financial closing, cannot rely on reactive support that simply “puts out fires.” We go beyond incident resolution by delivering long-term, consultative Management Services. This includes problem management, continuous monitoring, and proactive optimization. We ensure your ERP, OTM, EPM, WMS systems, along with tax, legacy, and ecosystem solutions such as Mastersaf, Synchro, Compliance, and others, operate at peak performance, regardless of who originally implemented them, eliminating the burden of technical issues from your day-to-day operations.
Choosing Ninecon means investing in the leadership and reliability of the largest Oracle support provider in the country, backed by the broadest client portfolio and more than 150 specialized consultants ready to support your business. Stop wasting time managing system failures or worrying about the lack of specialized technical expertise. Leave that responsibility to a team that truly understands the environment. With our outsourcing services, your IT team can break free from repetitive operational tasks and focus on strategic initiatives.
A failure in your ERP or WMS can halt invoice processing, truck dispatching, or tax calculations, directly impacting revenue and logistics operations.
Your internal IT team may not have deep expertise across every solution, leading to slower responses and temporary fixes for complex issues.
Problems that should already be resolved continue to happen, consuming your team’s time and shifting focus away from business strategy and growth.
Your systems may be running, but they are not evolving. Unused or poorly configured features mean you are not getting the full value from your technology investment.
Errors in calculations or in sending files to banks and government agencies expose your company to fines and legal compliance issues.
Ensure your critical operations such as logistics, finance, and tax processes are never disrupted by system failures.
Free your IT team from daily incident and problem management. Our specialists handle maintenance and system stability so your internal team can focus on strategic projects.
Stop “putting out fires” and start focusing on optimization and growth. We identify and activate underutilized features, ensuring your technology delivers maximum value.
Maximize the value of your IT investment with optimized processes and applications that are always updated and aligned with your business goals.
It doesn’t matter who implemented your system. We provide the long-term, consultative support needed to correct past issues and maintain a stable, reliable environment.
We minimize failures in invoice processing, tax calculations, and critical logistics operations, protecting your company from fines, supply chain delays, and financial losses.
Discover where Ninecon’s expertise makes a difference, ensuring critical operations across multiple industries run without interruption and at maximum efficiency.
Our outsourcing services ensure your ERP systems operate with stability, resolving issues related to crop calculations and tax obligations. Count on a specialized support team focused on the continuous evolution and optimization of your agribusiness operations.
With our managed support services, you ensure uninterrupted stability for WMS and POS systems. Keep warehouse logistics and invoice processing running seamlessly while adapting quickly to peak demand periods.
Ninecon’s support and managed services prevent failures in production planning and control systems. Our outsourcing solutions ensure your factory floor and supply chain operate with complete stability and maximum efficiency.
We provide robust support and managed services for billing systems, asset management, and compliance operations. Rely on our outsourcing expertise to resolve and prevent issues while maintaining the stability of critical public services.
Our support outsourcing services ensure the stability of systems critical to reporting, risk management, and regulatory compliance. We quickly resolve incidents while adapting to strict security requirements and regulatory standards.
For complex operations, we deliver cross-solution support and managed services across ERP, OTM, and EPM systems. Our outsourcing approach is tailored to resolve, anticipate, and adapt your systems to any management challenge.
Our expertise covers the largest client portfolio and long-term operational stability, ensuring your management solutions consistently perform at their highest level. We operate based on ITIL frameworks and industry best practices in IT Service Management, delivering structured, measurable, and results-driven support.
24/7 support services (or according to the agreed SLA) to resolve incidents and issues whenever they arise.
Ensures preventive and corrective system maintenance, including fixing failures, updating software, and optimizing application performance.
System monitoring, continuous improvements, and change management to ensure the application operates correctly and meets business demands.
All operations are conducted based on ITIL best practices, ensuring incident, problem, and change control, along with continuous management of performance, availability, and service quality.
Our services are designed not only to keep your systems running, but also to maximize their value by optimizing processes and ensuring applications remain updated and aligned with the latest technologies and business goals.
Get your questions answered and discover why Ninecon is the ideal choice for your company’s managed support and managed services needs.
No. Our expertise allows us to deliver excellent managed support and maintenance services for clients who implemented their solutions (ERP, OTM, WMS, etc.) either with Ninecon or with any other implementation company in the market.
Our team is made up of more than 40 specialist consultants dedicated exclusively to managed support services. We are the largest Oracle provider in the country, ensuring deep technical expertise to resolve any incident or complex issue efficiently.
Our service is both consultative and proactive. In addition to resolving incidents, we perform problem management, identify features that were never enabled or were poorly implemented, and continuously recommend improvements so you can maximize the value of your technology investment.
Yes. Our Managed Services are designed to provide cross-solution support, ensuring all your critical applications operate in an integrated and stable environment through a single specialized team.
For critical environments, our managed support services follow the AMS (Application Management Services) model, which is proactive and highly structured. This means we do not wait for failures to happen. We perform continuous preventive monitoring. Our specialized support team operates with dedicated processes for Incident, Problem, and Change Management, ensuring root causes are identified and resolved quickly. We provide 24/7 support coverage (according to SLA terms) to ensure critical processes, such as invoice processing and logistics operations, are never interrupted, maintaining complete operational stability.
Let us be your experienced and consultative partner. Talk to one of our specialists and discover how Ninecon can bring stability and continuous improvement to your operations.
Tecnologia que otimiza produção e logística no campo.
Soluções para melhorar vendas, estoque e experiência do cliente.
Eficiência e segurança na cadeia produtiva energética.
Soluções flexíveis para diversos setores industriais.
