Just like the administration of the Oracle database, the Functional Helpdesk can be applied locally or remotely, and allows the customer to focus its IT team on its business needs, leaving the maintenance, problem solving, user support to the NineCon team, which has its own methods and tools to follow up on the call, surely providing a better return to users, thus improving the level of services provided by the IT team, which can fully focus on support to the main business of the organizations.

NineCon for this type of service offers a standard SLA, which can be adapted to the actual needs of each one of its customers, thus making our solution more flexible for this type of service. All processes of our helpdesk are based on ITIL practices.